Shipping policy
PROCESSING & PRODUCTION TIME
Orders usually take 3-5 business days to process and produce, but production time typically increases during sales, product releases, and holidays. Please keep in mind that we are a small business and create everything by hand, just for you!
SHIPPING CARRIER & TIME
Once your order has been processed and produced (see processing & production time above), orders are shipped via USPS First Class mail by default, which varies between 3-5 business days.
INSURED SHIPPING
We strongly suggest selecting Insured Shipping. GEORGINA NICOL is not liable for any lost or stolen packages during transit and It is the customers responsibility to contact the post office if a package goes missing or arrives damaged
CHANGE OR CANCEL MY ORDER ONCE PLACED
Due to high volume of orders and our handmade process, we cannot allow for changes or cancellations to be made, so please be sure to double check your order before placing.
REDIRECTING ORDERS
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact USPS. Make sure you provide accurate shipping details, as customers are held liable for any fees incurred for orders returned to us for inaccurate delivery information.
TRACKING YOUR ORDER
You will receive an email with a link to your tracking number when your order leaves our studio, so you can follow its journey right to your door.
LOST PACKAGE
If your package is lost in transit, please contact your local Postal Service. If you purchased Insured shipping you can file a claim with USPS, so they can begin the attempt to recover or refund you for the lost package.
INTERNATIONAL ORDERS & CUSTOMS
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Customs policies vary by country and are outside of our control.